#DRI AVAST SOFTWARE CUSTOMER SERVICE HOW TO#
#DRI AVAST SOFTWARE CUSTOMER SERVICE FULL#

This all ate up 4+ hours of my work day costing me money and time- the supervisor did listen and promised I would receive an email of the escalation and that I would also get notified by the ******************* team for escalation once they fixed the issues.I have not received any email several hours later and they admitted that something beyond their knowledge has caused the glitch to subscribers. Then I called again when I was hung up on and called again got another tech who did not understand the issue and tried to connect me to another tech who was rude unintelligible & refused to get me a supervisor to give feedback for over 20 minutes then finally did. When I tried to open the avast browser to send feedback it would not open at all- so not working. Upon calling the tech uninstalled and reinstalled but the issue remained so it was escalated.

#DRI AVAST SOFTWARE CUSTOMER SERVICE HOW TO#

The *** part is not functional and caused one of my PCs to crash so I cannot use that aspect, there have been issues but overall functional until today when the entire program stopped working as well as any way to contact support online and when I called in they had no idea how to fix the issues preventing me from using said program I have paid for and no idea as to when or if it will be fixed.

I paid $52.24 for AVAST ONE yearly subscription on, computer protection, scanner,***, virus protection etc. Please allow up to 7 business days for the money to reach your account.

#DRI AVAST SOFTWARE CUSTOMER SERVICE FULL#

I appreciate your understanding, and I see a full refund has already been processed under case number ********. Information about the upcoming renewal, and instructions on how to cancel it, were included in the email notification sent to your registered email address. I understand that you'd like to receive a refund.Ĭhecking our records, the order was placed because you agreed to continuous protection of your Subscription Period when you originally purchased your order. Avast products are sold as continuous subscriptions. Your subscription renews at the end of each subscription period unless you manually unsubscribe before the next billing date.

I'm sorry to hear that she experienced an inconvenience with an unexpected charge for our service. Thank you for the request you opened recently with the Better Business Bureau under the Complaint ID number ********.

Dri avast software customer service